Refund Policy

1. Rental Reservations

To secure your rental items and event date, we require:

A 50% non-refundable deposit at the time of booking. A CARD MUST BE ON FILE.
The remaining balance is due 7 days before the scheduled rental date.

2. Cancellation Policy

If you need to cancel your reservation:

14+ days before rental date: Eligible for a 35% refund of payments made beyond the non-refundable deposit.
7–13 days before rental date: Eligible for a 15% refund of payments made beyond the non-refundable deposit.
Less than 7 days before rental date: No refund will be issued.

3. Item Reductions / Order Changes

Changes to the rental order (reducing quantities or removing items) must be made at least 10 days prior to the rental date.
Additions are subject to availability and may incur additional charges.

4. Weather Considerations

We do not offer refunds for weather-related cancellations. Clients are encouraged to have backup plans (e.g., tents or indoor options) if renting for outdoor events.

5. Delivery & Pickup

Delivery fees are non-refundable once dispatched. If access to the venue is restricted, causing delay or inability to deliver, a restocking fee may apply.

6. Damaged or Missing Items

All rented items must be returned in the condition they were received. Damaged, lost, or unreturned items will incur replacement charges.

7. Refund Processing

Refunds, if applicable, will be issued within 10 business days via the original payment method.

Questions or Requests?
📧 Email: LuxeEvents.sa@gmail.com
📞 Call/Text: (210) 847-1365
📍 6450 Randolph Blvd San Antonio,Tx 78233