Terms & Conditions

Luxe Events at San Antonio
Effective as of 05/29/2025

These Terms and Conditions ("Agreement") govern the rental of furniture, tableware, and event decor ("Rental Items") provided by Luxe Events at San Antonio ("Luxe Events," "we," "our," or "us") to the client ("Customer," "you," or "your").

By reserving or renting items from Luxe Events, you agree to be bound by the following terms:

1. Reservations and Payments

A 50% non-refundable deposit is required to reserve rental items and secure your event date. CARD MUST BE ON FILE.
The remaining balance must be paid in full no later than 7 days before the scheduled event date.
Orders placed less than 7 days before the event require full payment at time of booking.
There going to be a 25% restock fee

2. Cancellations and Refunds

“20% non-refundable booking deposit. However, deposits may be transferred once to a new date if rescheduled at least 7 days in advance.”We accept both cash and card payments
Cash payments are accepted for deposits and balances. All bookings require a 20% deposit to secure the date. Dates are not reserved until the deposit is received and confirmed with a receipt..
All cancellations must be submitted in writing (via email or text) to be considered valid.
Cancellations made within 5 days of the scheduled event will incur a 35% charge to the card on file.
Cancellations made within 3 days of the event will incur a 50% charge to the card on file.
Refund eligibility for all other payments is outlined in our Refund Policy.

3. Modifications to Orders

Changes (additions or reductions) to rental orders must be made at least 10 days in advance of the event date.
Additions are subject to availability and may require additional payment.

4. Delivery, Setup, and Pickup

Delivery and pickup are available for an additional fee and must be arranged in advance.
Customer must ensure the venue is accessible during the agreed delivery and pickup windows.
Items must be ready for pickup at the agreed time. Delays or inaccessible pickup may incur additional fees.

5. Rental Period

The standard rental period is up to 12 hours unless otherwise agreed in writing.
Late returns will incur additional daily rental charges.

6. Responsibility for Items

The Customer is fully responsible for all rental items from the time of delivery to the time they are returned.
Items must be returned in the same condition as received.
Replacement costs will be charged for any damaged, broken, or missing items.

7. Security Deposit

A $300 security deposit is required for all rental items. This deposit is fully refundable upon the return of all items in their original condition, free of damage or excessive wear. Any missing, broken, or damaged items may result in partial or full forfeiture of the deposit.

8. Cleaning Policy

Cleaning Policy
A $100 cleaning fee applies to all rentals. Light cleaning is included in your service. However, all dishes, glassware, and utensils must be rinsed and free of food debris before return.
Excessive cleaning required due to improper return or heavy soiling will result in additional fees.

9. Weather and Outdoor Use

Customer assumes full responsibility for rental items used outdoors.
No refunds will be provided due to weather. Items must be protected from rain, wind, or other conditions that may cause damage.

10. Liability

Luxe Events is not responsible for any injury, loss, or damage to persons or property caused by the use of rental items.
Customer agrees to indemnify and hold Luxe Events harmless from any and all claims, damages, or legal actions.

11. Force Majeure

Luxe Events is not liable for failure to fulfill obligations due to causes beyond our control (e.g., natural disasters, pandemics, government restrictions). In such cases, we will offer rescheduling or a credit toward a future event.